All our candles and keepsake gifts are created, packed and shipped with great care, and as such they should be delivered to you in this coniditon. If the rare event occurs that your order arrives faulty or damaged, we ask that you provide photographic evidence. Once it has been assessed, we will be in contact to offer you a return if deemed applicable, excluding the delivery charge. However, returns are not available for damage made during transit.
If a replacement item is neccessary, then we will ship it to you as soon as possible, but we do not offer returns and exhanges for change of mind on all products
